top of page

Shipping, Returns & Customer Assurance

Shipping

At The Acrylic Gallery, every piece is individually manufactured, inspected, and packaged with exceptional care before it leaves our studio.  All products are designed and shipped from our manufacturing studio in Palm Springs, California, USA.

Shipping Charges

Product prices do not include shipping costs.

The customer is responsible for all shipping charges unless otherwise stated in writing.

Shipping charges are calculated based on the size, weight, destination, and delivery method of your order and will be provided during checkout or prior to shipment.

​

We ship using trusted national carriers including:

  • UPS

  • FedEx

  • Other professional freight carriers when appropriate for oversized furniture

 

Protective Packaging

Every order includes professional protective packaging at no additional charge.

Our packaging has been specifically developed to help protect acrylic furniture and wall art during transit and includes appropriate cushioning, protective films, and reinforced packaging materials.  Packaging costs are included in the purchase price.

Color Confirmation

Because acrylic colors may appear differently on various computer monitors and mobile devices, we take additional steps to ensure you receive exactly what you expect.

After your order is placed, we will provide:

  • A digital color palette showing the exact acrylic colors selected for your piece.

  • An opportunity to review the colors prior to fabrication if requested.

This process helps ensure confidence in your purchase before manufacturing begins.

Final Approval Before Shipping

Before your order is shipped, we will email you photographs of your completed piece for final review.

This allows you to confirm:

  • Overall appearance

  • Color selection

  • Configuration

  • General workmanship

Once final approval has been received, your order will be carefully packaged and prepared for shipment.

Delivery Inspection

Please inspect your shipment immediately upon delivery.

If the exterior packaging appears damaged, we recommend:

  • Photographing the package before opening.

  • Photographing any interior damage.

  • Retaining all original packaging materials.

  • Contacting us within 48 hours of delivery.

This documentation helps us work quickly with the shipping carrier if a shipping damage claim becomes necessary.

Shipping Damage

Although every item is carefully packaged, damage during transit can occasionally occur.

If your order arrives damaged:

  • Notify us within 48 hours of delivery.

  • Provide photographs of the packaging and damaged product.

  • Retain all original packaging until the claim has been resolved.

Once verified, we will work with the shipping carrier to determine the appropriate resolution, which may include repair, replacement, or other mutually agreed solution.

Returns

We want every customer to be delighted with their purchase.

If you are not completely satisfied, standard (non-custom) products may be returned within 20 calendar days of delivery.

Returned items must:

  • Be in original, unused condition.

  • Be free from scratches, damage, modifications, or signs of installation.

  • Include all original packaging materials whenever possible.

Customers are responsible for arranging and paying return shipping.

Restocking Fee

Approved returns are subject to a 20% restocking fee, which covers inspection, handling, repackaging, and inventory processing.

The refund will consist of:

Purchase Price

minus

  • Original outbound shipping charges

  • Return shipping costs

  • 20% restocking fee

Refunds are issued to the original payment method after the returned item has been received and inspected

Non-Returnable Items

The following items cannot be returned unless damaged or defective upon arrival:

  • Custom-designed furniture

  • Custom wall art

  • Personalized products

  • Special-order colors

  • Products modified at the customer's request

  • Clearance or final-sale merchandise

Because these items are manufactured specifically for each customer, all custom sales are considered final.

Order Changes & Cancellations

Orders may be modified or cancelled prior to the start of fabrication.

Once manufacturing has begun, orders for custom products cannot be cancelled.

If materials have already been purchased or production has begun, cancellation fees may apply.

Manufacturing Variations - Acrylic Characteristics

Every Acrylic Gallery product is individually fabricated by hand.

Minor variations in color, transparency, edge finish, dimensions, and natural material characteristics are considered part of the handcrafted nature of the product and are not considered manufacturing defects.

Acrylic is an exceptionally durable premium material but should be handled with reasonable care.

Fine surface marks, static attraction, and minor optical variations that are inherent to acrylic manufacturing are normal characteristics and are not considered defects.

Customers should follow our Care & Maintenance recommendations to help preserve the appearance of their purchase.

Warranty

The Acrylic Gallery warrants that its products will be free from defects in materials and workmanship under normal residential use for one (1) year from the date of delivery.

This warranty does not cover:

  • Normal wear and tear

  • Surface scratches

  • Improper cleaning

  • Chemical damage

  • Accidental damage

  • Misuse

  • Commercial use unless specifically approved

  • Damage caused during customer installation or relocation

Warranty remedies are limited to repair, replacement, or refund at our sole discretion.

Limitation of Liability

To the fullest extent permitted by law, The Acrylic Gallery shall not be liable for incidental, indirect, consequential, or special damages arising from the purchase, use, transportation, installation, or inability to use any product.

Our maximum liability shall not exceed the original purchase price of the product.

Contact Us

Questions regarding shipping, returns, warranties, or your order are always welcome.

The Acrylic Gallery

Palm Springs, California

Email: create@TheAcrylicGallery.com

 

We are committed to providing exceptional service before, during, and after every purchase.

bottom of page