About Our Products

Frequently Asked Questions

What makes The Acrylic Gallery different? Our pieces are designed at the intersection of architecture, engineering, and contemporary art. Every table and wall installation is thoughtfully engineered, precision fabricated, and individually assembled using premium acrylic materials. Rather than mass-producing décor, we create statement pieces designed to become lasting focal points within a home or commercial space.

Are your products handmade?

Yes. Every piece is individually fabricated, assembled, inspected, and packaged in our Palm Springs, California studio. Because each item is made to order, slight variations can be part of the character of handcrafted work.

We use premium cast acrylic, stainless steel hardware, tempered glass, and professional-grade adhesives when needed. Many pieces incorporate multiple layers of acrylic to create depth, light, and dimensional color.

What materials do you use?

Is acrylic durable?

Yes. High-quality cast acrylic is exceptionally durable, lightweight compared to glass, and resistant to shattering under normal use. It also provides exceptional optical clarity and vibrant color that remains beautiful for years when properly cared for.

Like all premium surfaces—including glass, polished stone, and lacquered furniture—acrylic can scratch if abrasive materials are used. We recommend cleaning only with a soft microfiber cloth and an acrylic-safe cleaner. With proper care, acrylic maintains its beauty for many years. We use tempered glass table tops instead of acrylic tops to mitigate scratching and cleaning issues.

Does acrylic scratch?

Are your pieces custom or made to order?

Yes. Every product is built specifically for each customer after an order is placed. This allows us to carefully fabricate, inspect, and finish every piece to our quality standards. Many of our designs can be customized in size, colors, layout configuration, installation, etc. If you have a specific vision, we'd be happy to discuss a custom design.

Can I choose my colors?

Yes. We offer a wide variety of colors pending supplier availability. We'll discuss your preferred colors before your order and supply the hex number so you're confident of your color choice.

Every project begins with a conversation. Contact us to discuss your vision, dimensions, colors, and design goals, and we'll provide an estimated price range and production timeline. If you'd like to move forward, we'll begin the Preliminary Design phase with a $200 fee. This fee covers professional design services and formal pricing and is therefore non-refundable. If you move forward with your project, the fee will be credited toward your purchase.

Once you approve the Preliminary Design, we'll collect a 50% deposit and begin production. Our Customer Assurance process includes design and color palette approval to ensure you're getting exactly what you ordered and there's no surprises when delivered. The remaining 50% will then be due before shipment.

How do I place and pay for an order?

Will I see my piece after I order?

We'll provide computer drawings and dimensions of your piece before its gets into Production to ensure you're happy and confident of the colors , size, and configuration.

All products ship or are delivered from our studio in Palm Springs, California. We primarily ship through trusted national carriers including UPS and FedEx. Larger pieces may occasionally require specialized freight service to ensure safe delivery.

Where do you ship from & what carriers do you use?

Is shipping included?

Shipping costs are calculated separately and paid by the customer during at time of order. The purchase price includes professional protective packaging designed specifically for acrylic artwork and furniture.

How are products packaged?

Every piece is individually wrapped using multiple layers of protective materials and custom packaging techniques designed to minimize movement during transit. Protecting your purchase is one of our highest priorities.

How long will my order take?

Production times vary depending on the complexity of the design. Most pieces ship within approximately 2-3 weeks after color approval. Custom projects may require additional time. If your project has a specific deadline, please contact us before ordering.

Can I rush an order?

What is your return policy?

If production capacity allows, expedited fabrication may be available. Please contact us before ordering so we can discuss your schedule.

Because of the custom, made-to-order nature of our work, we are not able to accept returns or offer exchanges. Once your order is placed, cancellations will not be permitted.

What if my order arrives damaged?

Please inspect your shipment immediately upon delivery. If damage occurred during shipping, contact us within 48 hours and include photographs of:

The damaged product
The packaging
The shipping carton
The shipping label

We'll work quickly with the carrier to resolve the issue.

How do I clean acrylic?

Use only:

A soft microfiber cloth
Acrylic-safe cleaner or mild soap and water

Avoid paper towels, ammonia-based cleaners, alcohol, abrasive cleaners, or rough sponges.

Many minor surface scratches can be polished out using acrylic polishing products. If significant damage occurs, please contact us before attempting repairs.

Can acrylic be repaired?

How is the wall art installed?

Each installation includes engineered mounting hardware along with installation instructions. Larger pieces may require two people for installation.

Is installation hardware included?

Yes. All required mounting hardware appropriate for the artwork is included unless otherwise noted.

How much weight can your tables support?

Our tables are engineered for normal residential use.

Because every design differs, weight capacities vary by model. If you have a specific application, please contact us before purchasing.

Can acrylic furniture be used outdoors?

Some pieces are suitable for covered outdoor environments. However, prolonged exposure to direct sunlight, extreme temperatures, and weather may shorten the life of acrylic finishes. We generally recommend indoor use unless a product is specifically identified for outdoor use

Quotes

All quotes are valid for 30 days, and prices may be subject to change without notice.

Do you work with interior designers and architects?

Absolutely. We regularly collaborate with interior designers, architects, builders, and commercial clients to create custom furniture and architectural wall installations tailored to specific spaces.

Do you offer commercial projects?

Yes. We welcome hospitality, office, healthcare, retail, and multi-family residential projects. Custom dimensions, color programs, and large-volume orders are available.

Warranty

The Acrylic Gallery warrants that its products will be free from defects in materials and workmanship under normal residential use for one (1) year from the date of delivery. This warranty does not cover:

Normal wear and tear
Surface scratches
Improper cleaning
Chemical damage
Accidental damage
Misuse
Commercial use unless specifically approved
Damage caused during customer installation or relocation

Warranty remedies are limited to repair, replacement, or refund at our sole discretion.

Limitation of Liability

To the fullest extent permitted by law, The Acrylic Gallery shall not be liable for incidental, indirect, consequential, or special damages arising from the purchase, use, transportation, installation, or inability to use any product. Our maximum liability shall not exceed the original purchase price of the product.